KLM Check in Machines at Newcastle Airport

Self Service Check-in takes off at Newcastle Newcastle International Airport has become the first regional airport in the UK to install common-use self-service kiosks in the terminal, allowing passengers to check themselves in without the need to queue at a conventional check-in desk. 05 July 2006
Newcastle International Airport has become the first regional airport in the UK to install common-use self-service (CUSS) kiosks, allowing passengers flying with one of several Newcastle-based airlines to check-in, choose their seat and print their own boarding pass quickly and easily without the need to queue at a conventional check-in desk.
With over 20,000 people using the airport each day during the peak Summer period to fly to and from 86 different destinations, the self-service kiosks will significantly shorten check-in times, cut queues and mean less stress for passengers and more time for shopping and relaxing before take-off.
British Airways have successfully operated their own self-service kiosks at Newcastle Airport for a number of years, but common use kiosks – which will, in the future, enable any passenger flying with any airline to check themselves in electronically – are a new development in the industry.
Passengers who choose to check-in using one of the new kiosks can then head straight to the Departure Lounge. This is particularly advantageous for passengers with hand luggage only. Passengers with hold luggage can still bypass the traditional check-in queue at the airport, using new dedicated fast baggage drop facilities located nearby.
To begin with, Newcastle Airport will have ten CUSS kiosks for use by KLM passengers during an initial trial period, with the facility being rolled out to other airlines over the coming weeks.
If the success of British Airways’ self service check-in kiosks is anything to go by, the new kiosks look set to be a great success. A recent survey conducted by the BA showed that a far greater proportion of their passengers flying from Newcastle Airport used self-service check-in facilities than at any of the airline’s other regional airport bases in the UK.




View a printable version of this article

Select another news story:



For more assistance call our consultants on 0191 284 7271 or click here to request more.